ANSWERS TO YOUR QUESTIONS
WHAT SHIPPING METHODS ARE AVAILABLE?
- Within Lagos- Delivery is outsourced or delivered by Leezworld depending on the size of order.
- Outside Lagos- Courier service. (Outsourced)
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
- Within Lagos- 48 hours.
- Outside Lagos- 72 hours-96hours.
HOW LONG DOES IT TAKE YOU TO PROCESS AN ORDER BEFORE IT IS DISPATCHED?
24 hours after payment is confirmed.
WILL YOU RESTOCK ITEMS INDICATED AS "OUT OF STOCK"?
Out of stock items are restocked as quickly as possible. If it is not possible to restock the item, we will remove it from the website.
DO YOU SHIP INTERNATIONALLY?
WHERE ARE YOUR PACKAGES SHIPPED FROM?
Packages are shipped from Lagos Nigeria.
HOW DO YOU PRICE YOUR SHIPPING?
Shipping costs are calculated by weight.
WILL I RECIEVE THE SAME PRODUCT THAT I SEE IN THE PICTURE?
Yes, just as seen in the picture.
WHERE CAN I VIEW MY SALES RECEIPT?
We will update you via email
WHAT PAYMENT METHODS ARE ACCEPTED?
- Instore- Cash / Transfer / Debit or Credit Card.
- Online- Transfers
IS BUYING ON-LINE SAFE?
Yes. Buying online is safe. Our site is secured by Secure Socket Layer(SSL).
Orders and Returns
HOW DO I PLACE AN ORDER?
Orders can be made in the physical store:109 Funsho Williams Avenue Iponri Surulere or on our website
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you don't need an account to place an order.
HOW CAN I CANCEL OR CHANGE MY ORDER?
- Orders cannot be cancelled when payment has been made.
- You can change your order within 24 hours of placing the order by contacting Customer Service.
WHO SHOULD I CONTACT IF I HAVE ANY ENQUIRIES?
- Call customer service on +234 818 508 5265
- Email: email@example.com
WHEN DID YOU START TRADING?
We started trading in October 1999.
WHAT MAKES YOU DIFFERENT FROM YOUR COMPETITORS?
We are a people centric business with a strong focus on providing the best service to our customers evidenced by the testimonials they provide - please view our 'Testimonials/What our customers say about us (choose one)' page. We also hold a unique range of products at affordable prices and can cater to very large orders. We strongly believe that our customers' journey must be an exciting one and we ensure that we deliver this experience. Finally, we have a generous exchange policy which further demonstrates that our customers' satisfaction is our top priority.
WHERE IS YOUR BUSINESS SITUATED?
- We are situated in Lagos, Nigeria.
DO YOU ALLOW REFUNDS FOR A CHANGE OF MIND? IF SO, HOW LONG DO CUSTOMERS HAVE TO CONTACT YOU?
You can change your order within 24 hours of placing the order by contacting Customer Service.